We aim to ship within 24 hours of receipt of order. We'll email you when we do.
Merlo packages every item securely to ensure it isn’t damaged whilst in transit. Whilst we take all necessary steps to make sure your product arrives safely to you, on occasion it may be possible that goods become damaged in transit. In the event of receiving a damaged item, please notify us immediately and, subject to the availability, we will post a new item out to you as soon as possible. If a replacement is not available, then of course we will offer a full refund. We will require the return of the damaged item, in which case we will fully refund postage costs to you.
If you receive an item which you decide do not want but which is not damaged, please post it back to us within 14 days of receipt, and tell us why you'd like to return the product. Please provide us with a telephone number so we can contact you with any questions and so we can resolve the matter quickly. Providing the item is in the same condition as when you bought it, and that you have taken reasonable care to ensure that it is returned to us safely, we will give you a full refund for your purchase or exchange it for another item.
Please keep receipt for proof of postage. Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. Any additional shipping costs relating to a return or exchange are the customer's sole responsibility.
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